Dying message on Facebook gone
Updated: Monday, February 24 2014, 05:11 AM EST
Ontario, N.Y. - It's been an emotional day for Charles Wachal as he laid his wife to rest Saturday.
Shannon Wachal, 26, died on Valentine's Day of a genetic disorder called Neurofibromatosis Type 2. She was also deaf.
She left behind videos, personal messages, for her husband and daughter that she stored on her Facebook account.
But when her husband Charles tried to access them, the account was locked in a memorialized state.
Facebook has been trying to work with Charles and since Friday, he has been waiting for a response. When he finally heard from them, it wasn't the news he was expecting. Facebook said his wife Shannon did not have any additional videos set to private.
“They told me that the number of videos that I have access to on Facebook of my wife's are the same as the number of videos my wife has uploaded to Facebook."
Now Charles may never see the videos, though he is certain they were there at some point. He says he even helped her upload her first private message. He said Facebook is working with him and offered another route.
“What they're going to do is they're going to put me in touch with somebody from Apple who might be able to help with getting a back-up of my wife's phone."
Charles said Facebook is personally contacting Apple to see if they can find the videos in iCloud, but for now all he can do is wait.
"I don't know what's happened to it,” he said. “I really would like to find it. It's quite heartbreaking not to have it."
Charles said on a brighter note, Facebook will be changing his relationship status and his wife Shannon’s back to “Married.”
He also said the community response has been overwhelming.
“The amount of people influenced by my wife’s story and their support is going to help to remember her,” said Charles.